We ordered 4 sets of signs. Unlike many salespeople I've encountered, Tom was persistent - but not annoying. He made sure I knew that our business was his priority.
Now, you have to do an exceptional job to earn a review from me - and there's nothing quite so exceptional as perseverance through adversity! After our signs were delivered and installed, there was a problem with the tape that held them to the walls at a couple of our locations. Tom was not satisfied until he'd "made it right" - getting us a replacement letter when one broke and displaying the same "customer centric" attitude that got him the job in the first place.
360 Signs gets 4 stars for delivering the right product at the right price. The 5th star is for the dedication of Tom and his team to the quality of their product and their customer service.
Hannah Garbacz
Stark Talent
I have been tasked to contact several Austin area sign companies to inquire about a lobby sign for our company and I was lucky enough to find 360 Signs. I spoke to both owners initially and realized that this is a company that takes a lot of pride in providing quality service and products. It can be a little overwhelming searching for a sign especially when you are not sure where to start. The Humphries' were extremely helpful, professional and friendly. They came right out to my space and educated me on all of my options and steered me in the right direction on the design aspects of the sign. I really appreciated their guidance considering other sign companies were not this helpful and were not willing to ask the right questions in order to determine exactly what I needed. 360 Signs made the process really easy for me and I would recommend them to others who are looking for a quality sign backed by an experienced, helpful and talented staff.
Mindy White
Transcend Capital, LP
I came upon the 360 Signs' website when I was looking for a company to surprise my husband with a sign to celebrate the one year anniversary of his firm. I loved the website because it allowed me to get ideas and made it easy to contact them. They were very prompt and thorough in their communication with me and incredibly helpful in creating a vision for the sign I wanted. They met a quick deadline and helped me pull off a wonderful surprise for my husband with a unique, professional sign that is truly a work of art.
Jennifer Hutson
Hutson Land Planners Development Consultants, LLC
I just had to share with you how effective the vehicle wraps have been for us. We receive at least two inquiries a week from new prospects that saw one of our vehicles. Also, many other clients and prospects let us know in passing when they’ve seen one of our vehicles. So far this has been our best form of advertising.
Most companies believe and claim that they sell a unique product (or service). But, I’ve come to recognize that virtually all companies sell a commodity. We all have competitors that sell the exact same thing as we do. However, what really differentiates one company from another is rooted in the relationship they develop with their customer.
That little fact became so obvious to me when we had our sign installed and I noticed a couple days later that there was a problem with it at night (when it was illuminated). I asked you to come by and take a look. You did so and immediately agreed that the sign was not manufactured properly.
Well, these things happen. I believe that the real mettle of a company is not measured by how perfect they perform, but rather, by how they react when things don’t go the right way. The fact that you so readily corrected the problem impressed me more than if everything had gone right when the sign was first installed.
I greatly appreciate your hard work and love the new sign!
Dennis S. Passavoy
President
RFG, Inc.
360 Signs did a fabulous job creating a new sign on an old artsy display in front of our 5th Street building. We wanted to use the structure created by a former tenant and add our logo to it. Tom listened to our needs and came back with great ideas. Not only are they very creative, they maintained a sense of humor through the unusual obstacles during the project. The customer service we received was outstanding. From initial quote to completion of the project, every call or email was answered. They are extremely professional and will go the extra mile to get the job done right. I really enjoyed working with everyone at 360 Signs, and highly recommend them.
Carol Field
Vintage IT Services
I just wanted to let you know how pleased I am with the Quality of work I received from both my Account Executive and from Tom the Owner of 360 Signs. My sign looks amazing. They actually followed up with me and came out to my office 3 different times just to make sure everything was just as I wanted it. It is nice to know there are still Companies out there doing as they promised. Way to go 360 Signs. I will be a customer for life.
Ken Moncebaiz
Owner, K&M Steam Cleaning
The team at 360 Signs did a great job with our Donor sign. They were very patient with us through the design process and kept us informed on the progress of the sign fabrication. The installation was a pleasant surprise. They came in during the last phase of our remodeling and easily worked around our construction project. In no time our sign was installed and it looked fantastic. Working with 360 Signs was a painless process, they are real professionals, and I look forward to working with them again on future projects.
Rabbi Zev Johnson
Chabad House
WOW!! The sign looks GREAT!! James, the owner, is very happy and it really makes a difference in our office. Thank you so much for having it ready and installed before Thursday for our Open House. We would recommend anyone looking for signage to you.
Staci Denny
Customer Service Representative
James Allen Agency
State Farm
I would highly recommend 360 Signs to anyone looking for a locally owned, high quality sign shop. I came to them requesting several banners for an important conference I was putting on, and I had a tight turnaround time (about a week). When I emailed them for a quote, their response time was impressive – other companies took as long as 48 hours, but De got back to me that same day. They were easy to work with, always in communication about my project, and finished the job in just three days, with no extra rush charges! I will definitely be using 360 Signs again.
Bronwen Taylor
Communications Manager
Keep Texas Beautiful
I’m sitting here looking at our brand new sign and loving it! I guess I shouldn’t be surprised at how quickly you were able to turn this project for us considering my initial e-mail inquiry to 360 Signs resulted in a call back in less than 2 minutes. I work with a number of vendors on a regular basis and must say that you guys have raised the bar for prompt response time, timely follow-up, absolutely stellar customer service and a terrific finished product to boot! Thanks very much for being so easy to work with.
Cindy Lawton
Contract Administration
S1 Corporation
Tom Humphries has been a true partner for McDade ISD, when we needed lettering designed and installed for our renovated building. He knew what we needed, and came through with a professional installation and appropriate design. When we needed a readerboard, he knew exactly what would fit our size and rural location. His insights into our needs and applicability were just right!
Thank you so much, Tom!!
Sharon Lippe
Business Manager
McDade ISD
Tom Humphries and 360 Signs did a beautiful job on the signage for o newly remodeled clubhouse, golf shop and fitness center. They were easy to work with and prompt on delivery and installation in each area. I especially apprecited his design suggestions. As the project wound down, we were all a bit lost as to what would look best. Tom's suggestions were well thought-out and provided the perfect finishing touches for our projects. Great company, good people.
Victoria Wilson, Director of Membership
Austin Country Club
I highly recommend 360 signs for their quality product selection, excellent customer service and professional work. They went above and beyond to meet our needs and it was [simply] a pleasure to work with them.
Florence Wong
Texas Parks & Wildlife
Thanks so much for printing the scoreboard banner for our company food drive. It looks great and we will definitely be calling you for future signage needs.
Lana DeLeon
TECO-Westinghouse
Great job!!!! I want to tell you how happy I am with the work and with your service. Top notch!! You have been great to work with throughout this entire process. I look forward in working with you and your team in the future. You have set the bar of excellent customer service.
Isaac Gonzalez
Facilities Supervisor
Pelco